Frequently Asked Questions
We know you might have a few questions before you shop with us at SOUTHSTONEBAZAAR. That is totally normal, and we are here to help. Here are the answers to the things we get asked about most. If you do not see your question here, just send us a note at [email protected]. We would love to hear from you.
How long does shipping take?
We know waiting for a package is no fun. We process every order within 1 to 2 business days. After that, standard shipping usually takes between 5 and 10 business days to reach your doorstep. You will receive a confirmation email with your tracking number as soon as your order leaves our hands, so you can follow along on its journey.
What is your return policy?
Your happiness with your purchase matters to us. If something is not quite right, you can return most items within 30 days of receiving your order. We just ask that the item is unused and in its original packaging. To start a return, simply reach out to our support team at [email protected], and we will guide you through the steps. Please note that return shipping costs are the responsibility of the buyer, unless the item arrived damaged or defective.
Which payment methods do you accept?
We want checkout to be easy and secure. We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer PayPal and Apple Pay for your convenience. All transactions are processed through secure, encrypted channels to keep your financial details safe and sound.
How do I track my order?
Tracking your package is simple. As soon as your order ships, we send a confirmation email that includes a unique tracking number. You can use that number on our website or directly on the carrier’s site to see real-time updates. If you have any trouble locating your package, just email us, and we will look into it for you right away.
How do you ensure product quality?
We care about what we sell. Before any item is listed on SOUTHSTONEBAZAAR, it goes through a careful review process. We partner with suppliers who share our standards for craftsmanship and durability. If you ever receive something that does not meet your expectations, please contact us. We will work with you to make it right, whether that means a replacement or a refund.
How is my personal information protected?
Your privacy is a big deal to us. We only collect the information needed to process your order and improve your shopping experience. We never sell your personal data to third parties. Our website uses industry-standard encryption to protect your details during transmission. You can read our full privacy policy on our website for all the specifics, and you are always welcome to ask us questions about how we handle your data.
Can I change or cancel my order after placing it?
We get it, sometimes plans change. If you need to modify or cancel your order, please contact us as soon as possible. Our team processes orders quickly, so we can only guarantee changes if you reach out before the order has been packed. We will do our best to accommodate your request, so just drop us a line at [email protected].