Our Simple Return Policy
We know that sometimes a purchase just doesn’t work out, and that’s okay. At SOUTHSTONEBAZAAR, we want you to feel completely happy with your order. If something isn’t right, we’re here to make it easy for you.
You have 30 days from the day your package arrives to send an item back. That gives you a full month to decide if it’s the right fit for you. No need to rush, no pressure.
When you do decide to return something, we’ll give you a full refund. Not a store credit, not a partial amount. The full amount you paid goes right back to you. And here’s the best part: return shipping is on us. You won’t pay a cent to send it back.
We believe that shopping should feel safe and simple. Our return policy is designed to take the worry out of your purchase. If you’re not satisfied, we want to know about it so we can make things right.
To start a return, just send us an email at [email protected]. We’ll walk you through the steps and get everything sorted out quickly. Our team usually responds within one business day, so you won’t be left waiting.
Once we receive your returned item, we’ll process your refund right away. The money goes back to your original payment method, and you’ll see it in your account within a few days depending on your bank.
We started SOUTHSTONEBAZAAR because we wanted to create a shopping experience that feels personal and fair. Every customer matters to us, and we treat every order like it’s going to a friend. That’s just how we do things around here.
So go ahead and shop with confidence. If something doesn’t work out, we’ve got you covered. Just reach out to us at [email protected], and we’ll handle the rest.
Thank you for being part of our story. We appreciate your trust, and we’ll always do our best to earn it.